FAQ(Frequently Asked Question):
1.What is your warranty period?
Our payment terms is 1 year or 1000 running hours whichever comes first. But based on some special project, we can extended our warranty period.
2.Does your generator have global warranty?
Yes, most of our products like Cummins, Perkins, Doosan power generator enjoy the global warranty service. And the alternator we use like Leroysomer, Stamford, marathon also enjoy the global warranty service, so you do not need to worry about the aftersales service.
3.Can you accept OEM?
Yes, we can accept OEM.
4.What is your payment terms?
We can accept T/T 30% in advance, and the balance 70% shall be paid before shipment or L/C at sight, L/C deferred payment terms or west union.
5.What is your delivery time?
Our normal delivery time is 2 to 5 weeks. But if your order is some special engine and alternator, then the delivery time is longer.
Service:
1)Before-sale Service:
we provide detailed product technical parameters for equipment choosing and system designing
2)Service quality assurance:
our sale staffs are all experience and professional,who can provide the most proper system design and optimized equipment for the customers.
3)After sale maintenance service:
We create files for end user and provide them follow-up service,regular return visit and permanent maintenance.
4)Spare parts supply:
We provide all kinds of spare parts and technical support.
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